Frequently Asked Questions
Yes we offer same day local pickup and keep all of our inventory on hand. Every size that is available online is what we currently have. If there is an item online that isn't available for pickup please message us at 248-870-8864.
Credit Cards:
We accept American Express, Discover, Master Card, Visa. Payment is automatically captured once you place you order. We do not accept any other forms of payment other than what’s accepted at checkout.
Third Party Services:
We accept Apple Pay, Shop Pay, Afterpay, Zip, Klarna, and Affirm payment installments. All third party services will direct you to log in to your account to review your payment options. You will then return back to muselabel.co to complete your checkout.
Shipping
Once you place your order please allow 24-48 business hours for it be processed. After your order has been shipped you will receive your tracking number. If there is ever a case where your tracking number says delivered, but you have not yet received your package, please reach out to the shipping company directly. Unfortunately, once the package has been handed off we're no longer responsible. Note orders do not get processed over the weekend or on holidays.
Standard Shipping: 1-5 Business Days $6.99
Free Shipping: 1-5 Business Days Orders Over $75
Local Pickup
Same day local pickup is also available at checkout! We do not offer deliveries. Please enter a valid phone number if we need to contact you regarding your order. Once your order has been placed please allow a few hours for it to be ready. If you see an item online that is not available for pickup please contact us at 248-870-8864. You have within 7 days to retrieve your order or it will be put back into stock.
Returns
If you are not satisfied with your purchase you have within 14 days from your purchase date to return your order. Item(s) must be unworn, never washed, and tags still attached.
Customers are responsible for paying full shipping costs unless the item(s) was received damaged or incorrect.
Once we receive your order please allow 5-7 business days for it to be processed. You will then receive a refund excluding shipping to your original payment method. Please allow 3-5 business days, depending on your bank, to be refunded. Please note that customers are responsible for paying all shipping cost.
We do not offer exchanges. Once you receive your refund you may go online and re-purchase from the site. All sale items are final sale and may not be returned or refunded.
Visit our customer return portal to start your return to 19785 W 12 Mile Rd Southfield, MI 48076.
Once we receive your order please allow 5-7 business days for it to be processed. You will then receive an email stating that your refund was declined to your original payment method and will be processed as a digital store credit gift card instead. When you're ready to place a new order log into your account and select "apply credit" at checkout.